And so on December 19th, my wedding day finally came. I woke up that morning feeling excited, calm and beyond ready to marry the love of my life. I had checked with all of the suppliers the month, week and a few days before that all was on track and it was, so I had no reason to stress. My entire 2014 was dedicated to the planning of my wedding. We’d waited a long time (10 years) for this day. My good friend and bridesmaid begged me to relax earlier in the week after I wasn’t eating properly and barely sleeping. “Just let everything else go. As long as your dress, make up and hair are on point, nothing else matters”. Well, as with every wedding there was drama in mine. And it wasn’t with the cake, or the decor. It was, of all things, with my hair. The stylist (from Candi and Co.) was three hours late, which had a domino effect on everything in my wedding. If you don’t read the rest of this post with the detailed story below, just know that I do not recommend them for any service due to their unprofessionalism.
Apart from that, everything else went well. The decor was perfect, the cake was the most chocolatey thing people had ever tasted and my radiant orchid vision of a wedding was realised. And it didn’t rain!! Despite the threat of it several times throughout the day, it was like the sun came out and walked down the aisle with me. It was a beautiful day with my favourite people and of course, the man of my dreams 🙂
My Bridal Hair
As you know, I spent the majority of last year desperately looking for my wedding style. But by June I was nowhere. I loved about 6 different styles and every week it changed. That’s when I got in touch with Candice, the owner of Candi and Co. I had a meeting with her in August to discuss my options and she made me feel confident they were the ones to do the job. This was a big thing. I take pride in my hair and don’t trust just anyone to handle it. I went for two bridal trials with the chosen stylist, Tatenda, and on the second day we hit it perfectly. I almost cried.
You’ll see above some photos from the trial. Tatenda washed, treated, blow dried and straightened my hair to create a more slick pony. She secured my headpiece with pins and used my hair in front to cover it. She then loosely twisted some Marley braid (she used two packs) to create the mega bun and wrapped that around itself, securing with pins. On the day, she used wool to sew it together.
So it was set. I confirmed with Candice that they would do my hair for my wedding. I was so relieved. From September until December 17th, I had been in touch with Candice as with all of my other suppliers to make sure all was on track. I had sent out a call sheet with the venue’s address, and the time Tatenda was to come to the hotel. I repeatedly asked Candice for Tatenda’s personal number for my records but never received it.
On the day, everything was going well and all the relevant people arrived on time. I was supposed to start my hair at 9am to be done by 12pm so make-up can be done before my bridal shoot at 1pm. At 9.30 I started getting worried and that’s when two of my bridesmaids, Nanzia and Phum began calling Candice’s phone and the salon. Nothing. No pick up. WhatsApp messages were delivered but there was no reply. By 10.30 Candice started rejecting the calls. I was in a panic. I had no comb, no hair products, nothing. But in 4 hours I had to walk down the aisle and my hair was a mess. I walked into the bathroom, looked in the mirror mustered up the courage not to cry and said to myself aloud “so after all of this, you’re gonna end up doing your own hair”. And off I went. Hotel shampoo and conditioner were all I had. My sister in law had to rush to me with all of her hair products whilst Phum and Nanzia were trying to get a hold of the stylist and Candice. Nanzia drove all the way to my house whilst continuing to try to get Candice and the salon. She finally spoke to Candice at around 11, who nonchalantly said the stylist was on her way, she just had transportation problems. In the meantime, a groomsman drove to the salon to see what was going on and if they were closed, as they weren’t responding. They weren’t closed. There was Tatenda doing someone else’s hair. This was 11.30. When he asked her what was going on and why she’s 2.5 hours late, she was blank. She said that Candice had never confirmed with her that she was doing my hair.
Tatenda arrived at the hotel with her assistant stylist and Candi and Co’s manager at 12pm. Three. Hours. Late. They began doing my hair at 12.30 as I was in make-up and so livid I originally didn’t want them to touch me. By then, I had already washed, blow dried and had much damage done to my hair for lack of products and tools. Phum and Nanzia convinced me to let them do it so I wasn’t stressing about my own hair. Because of this 3.5 hour delay, I missed my bridal shoot, walked down the aisle late, the photo session was rushed as natural light was decreasing, the reception started later and we only had one hour to dance as opposed to three. We also have to pay the photographer several thousand rands to cover her overtime cost.
I’m sharing this story with you because while it’s important to praise good service it’s just as important to share appalling service. Up until this day, Candice and her team collectively don’t have an explanation for such a massive mess up. I want to make it clear that Tatenda styled my hair beautifully and exactly how I’d wanted it. I do not blame her for the disaster of the day and hold Candice and her management responsible for it. I revoke all endorsements I’ve given to the salon. They are unprofessional and unreliable. Using them especially for such an important event will only lead to heartache. That was my wedding day and there is nothing they could do to make up for it. I wouldn’t wish this on anybody. I’m sad that I’m ending this post with such a story but I’ve always been honest on my blog and I believe this should be no exception.
Thank you for reading.
My wedding suppliers:
Dress & Veil – Olivelli
Shoes – Forever New
Venue – The View Boutique Hotel, Auckland Park
Photographer – Darrell Fraser
Decor (including flowers, lights, chairs and carpets) – Novello Designs
Make Up – Sam Scarborough
Cake – Vanessa Smith of Maxmilliano’s
Officiant – Stefan Zeelie of Weddings Galore
Sound and DJ – Mangi Mbileni & Kyle Lazarus
Wine from Moreson Estate from Franschhoek, Cape Town